Official Documents
At 22bet, your privacy is more than a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, store and protect your personal information as a user of our platform.
Quick Summary: 22bet collects your information only for necessary purposes – managing your account, processing transactions in MYR, complying with applicable laws, and improving your experience. We do not sell your data to anyone. You have the right to review, correct, and request deletion of your data at any time.
This Privacy Policy ("Policy") is published by 22bet ("we", "the Company") operates an online betting platform at 22bet-vip.net ("Platform"). This Policy describes our privacy practices and applies to all users who access the Platform, whether as unregistered visitors or registered members.
We take the privacy of your personal data seriously. All information you provide to 22bet – from your full name, Malaysian phone number, and payment method details to your gaming activity history – is handled in accordance with strict international data protection standards, including Malaysia's Personal Data Protection Act (PDPA) 2010.
By using our Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please discontinue use of the Platform. For privacy-related enquiries, you may contact our data protection officer at the email address provided in section 10.
This policy forms part of your overall agreement with 22bet. Please read alongside Terms & Conditions us for a full overview of your rights and responsibilities as a user of the Platform.
22bet collects various types of information depending on how you interact with the Platform. The table below summarises the categories of data we collect and their sources:
| Data Category | Sample Information | Source |
|---|---|---|
| Identification Information | Full name, date of birth, IC/Passport number | Account registration |
| Contact Information | Malaysian phone number, email address, residential address | Account registration |
| Financial Data | Payment methods (TNG, GrabPay, DuitNow, FPX), RM transaction records | Deposits & withdrawals |
| Activity Data | Betting history, games played, session duration | Platform usage |
| Device & Technical Data | IP address, device type, browser, operating system | Automatic logs |
| Communication Data | Customer support logs, live chat records, emails | Support interactions |
| Verification Data (KYC) | IC/Passport image, verification selfie, bank statement | KYC Process |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as health data, religious beliefs or political views unless required by applicable law.
The personal data you provide to 22bet is used solely for the following purposes. We do not use your data for any other purpose without first obtaining your explicit consent:
22bet processes your personal data on one or more valid legal bases as provided under Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection standards:
22bet does not sell, rent or trade your personal data to any third party for their own marketing purposes. We only share your information in limited and necessary circumstances:
All third parties who receive data from us are required to uphold data protection standards equal to or higher than our own. They are permitted to use your data solely for the agreed purposes.
Our commitment: Your data is never transferred to third parties for advertising or third-party marketing purposes. We do not work with data brokers, personal information aggregators or social media platforms for data sales.
Protecting your personal data is a core technical and operational priority 22bet. We continuously invest in the latest security infrastructure to keep your information safe:
While we take all reasonable precautions, no system is 100% immune to cyber threats. In the event of a data breach that may affect your rights, we are committed to notifying you within 72 hours of becoming aware of the breach.
22bet retains your personal data only for as long as necessary for the stated purposes or as required by applicable law. The table below outlines the general retention periods for each data category:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Contract performance |
| Transaction records (MYR) | 7 years after account closure | AML legal obligations |
| KYC Documents | 5 years after account closure | Legal Obligations |
| Customer support logs | 3 years | Dispute resolution |
| Marketing data | Until consent is withdrawn | Consent-based |
| Technical & security logs | 90 days | Platform security |
Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
As a user 22bet, you hold important rights regarding your personal data under Malaysia's PDPA 2010 and international data protection frameworks. Here are your rights and how to exercise them:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.
If any of your information is inaccurate or out of date, you have the right to request an immediate correction via your account settings or customer support.
You may request the deletion of your personal data when it is no longer required, subject to minimum statutory retention obligations.
You have the right to object to the processing of your data for marketing or profiling purposes at any time. Your objection will be acted upon promptly.
You have the right to receive your data in a structured, machine-readable format (JSON/CSV) for transfer to another service provider.
In certain circumstances, you have the right to request a restriction on the processing of your data while a dispute is pending resolution or under review by us.
To exercise any of the rights above, please contact our Data Protection Officer at privacy@22bet-vip.net. We will acknowledge receipt of your request within 48 hours and resolve it within 30 calendar days.
Platform 22bet uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Below is an overview of the types of cookies we use:
You can manage cookie settings through your browser. Please note that disabling essential cookies may affect Platform functionality. We do not use cross-site tracking technologies to monitor your activity outside of the Platform. 22bet.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):
22bet reserves the right to amend this Privacy Policy from time to time. You will be notified of any material changes via email or in-platform notification at least 14 days before they take effect. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.
From collection to deletion – every step is carefully managed
Data is collected only when you register, deposit funds in MYR, or contact support. There is no hidden data collection.
Data is stored on encrypted servers with strict access controls. Only authorised personnel may access your data.
Data is used solely for the stated purposes – processing bets, MYR transactions, customer support, and legal compliance.
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.
Compliant with Malaysia PDPA 2010 & international standards
Six layers of protection safeguarding the privacy of every Malaysian player
All communications between your phone and our servers 22bet encrypted using TLS 1.3 – the same security protocol used by Maybank2u and CIMB Clicks. Your MYR transaction data is never transmitted in plain text.
Identity verification is carried out using secure document-scanning technology. Copies of your IC or passport are stored in an encrypted system that is kept separate from your gaming activity data, providing an additional layer of protection.
This is our absolute guarantee: 22bet has never and will never sell our players' personal data to any third party for marketing or commercial gain. Your data belongs to you alone.
Access to user data among internal staff is strictly controlled on a need-to-know basis. All access is logged and monitored. Staff who violate this policy will be subject to immediate disciplinary action.
In the event of any security incident that may affect your data, 22bet is committed to notifying you within 72 hours – well ahead of what the law requires – so you can take protective action without delay.
Data protection practices 22bet is audited regularly by independent third-party audit firms to ensure ongoing compliance with Malaysia's PDPA 2010 and the latest relevant international standards.